So i'm in the process of doing a short sale on a home around the lake glenville area. The mortgage is with Chase. So far they have been fairly responsive. They gave me a list of information they would need and then i was to fax it in. I did that yesterday and then called today to confirm they had received it. They in fact did receive it and told me that a negotiator would be in touch with me in the next few days. Look for my next post on how the next step of the process proceeds.